US Orders

Ultra-Gauge.com exclusively ships via USPS Priority Mail Domestically. Orders shipped to addresses within the contiguous states typically take from 1 to 3 business days.  Orders are shipped from our Southern Oregon location and the actual shipping time depends on your proximity to Oregon. For example, orders shipped to adjacent states typically see delivery within one day from the actually ship date.  Orders shipped to the East Coast typically require 3 business days.

USPS Priority Mail delivers Monday through Saturday.

No signature confirmation is necessary for orders less than $250.

International Orders

Please see our international shipping page for more information

Order Processing

Orders are typically processed within 1-2 business days from the time of order.  Once an order is processed, our system automatically sends an email shipment alert. The email will contain a tracking number which will allow you to monitor the progress of the package to your location.

UltraGauge is offered with a 30-day satisfaction guarantee.  If you are not satisfied for any reason within 30-days from the delivery date, just return UltraGauge in its original condition for a full refund of the purchase price, less shipping and handling.  Units exposed to cigarette smoke are not covered by the satisfaction guarantee.  Units returned damaged, will be accessed a minimum refurbishment fee of $18.00.  Returned units must be properly packaged, either using the original packaging, or bubble wrap or similar protection, otherwise shipping damage may occur.

Please review the Compatibility Exceptions list prior to ordering.
Returns received that were purchased for a vehicle on the exceptions list or one that does not have an emission label marked as OBDII certified or compliant, will incur a minimum $18 refurbishment fee if the unit was used.

UltraGauge is warranted to be free from defects in materials and workmanship for one year from the date of purchase.  Within this period, Ultra-Gauge.com will, at its sole option, repair or replace any components that fail in normal use, including parts and labor.

Refurbished units have a 90-day warranty.

The windshield mount is warranted to be free from defects in materials and workmanship for 6 months from the date of purchase.

Please see the Warranty section of the user manual for full details.

Shipping Damage

If your order was damaged during shipping, it is necessary to return the unit to have the unit repaired, replaced, or a refund issued.  If damage is to the windshield mount or windshield mount bracket, you may need only provide a picture of the damage.  Shipping damage must be reported within 3 business days of receipt of your order.  Please create a support ticket to report shipping damage --> Support Ticket

Product Updates

Minor updates may be released which include minor feature and or compatibility enhancements. Minor updates are free of charge for one year from the purchase date.     Update information, if any, will be posted on the support page of the Ultra-Gauge.com website.   However, it is necessary to ship your unit in to be updated, as it is not field updateable.  If more than 60 days from the time of delivery have passed, all transportation costs become the responsibility of the customer.  USPS first class or USPS priority mail is highly recommended.

Major updates , if any, which include significant feature enhancements, are typically not offered for free.

Ultra-Gauge.com does not sell or make available personal information, email or postal addresses or telephone numbers, or other demographic information of our website visitors and customers to third parties, other than as specified below.

UltraGauge.com may share contact information or personal information that you provide for legitimate business purposes such as complying with law, legal process or regulators, providing appropriate customer service, or conducting business operations, which may include making such information available to third parties who are service providers to Ultra-Gauge.com or its affiliates (for example, service providers providing financial transaction processing, such as PayPal).  Information may be shared between the Company’s affiliates, but only if we reasonably believe it complies with legal and regulatory requirements.

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, telephone number, postal or other physical address, other contact information, and general information gathered.

Ultra-Gauge.com never collects or stores credit card, checking, or other financial information.  All financial information and transactions are handled by PayPal.

Prior to initiating a return, you must submit a support ticket to receive a return authorization. The support ticket should provide a description as to the reason for the return --> Support Ticket.  Once submitted you will receive a response which will provide the return procedure details.  Failure to follow the return process can result in a $15 processing/restocking fee.  Returns received that were purchased for a vehicle that is published on our Compatibility Exceptions page will incur a minimum $18 refurbishment fee, if the unit was used.

All returns should be sent to:

UltraGauge Returns

PO BOX 2777
Canyon Lake, TX 78133-0014

Please never send returns to the return address on the original shipping package, as that address is a fulfillment center that is not equipped to receive returns. Returns sent to the wrong address will result in a $15 processing/restocking fee.

All support is provided through our on-line knowledge base and support ticket system.  In order to keep UltraGauge affordable to all, no telephone support is available.

Common support questions can be found here: Common Support Questions

The knowledge base and support ticket system can be found here: Support Ticket

The Ultra-Gauge.com shopping cart system uses cookies to effectively uniquely service your order.

To learn more about cookies please see wiki: about cookies

Support and order processing are available Monday through Friday, except for major holidays, from 9am to 5pm Central Standard time.

Orders may be placed on-line 24 hours a day, 365 days a year.

Current Sales and Promotions, if any, will be listed on the main ultra-gauge.com page. UltraGauge Main

Sale and Promotion end dates will be displayed on the main ultra-gauge.com web page for 5 business days prior to the sale or promotion end date